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WELCOME!
Is this your first visit to paradise?
All first time buyers can use the code NEWCUST at checkout to receive $5 off their entire order!
SIGN UP FOR RESTOCKING ALERTS
If you see something you like and it is currently out of stock, you can sign up for alerts to be notified by email when the plant is restocked. Each listing has a sign up option, just click on the plant and you will see a black button that says Email Me When Available.
Please note that some plants will sell out quickly.
We will not use your email for any other purpose except to notify you of the plant's availability when you sign up for these alerts.
SHIPPING DELAYS DURING COVID-19:
Due to the current pandemic, we are noticing carrier delays with the USPS PRIORITY SHIPPING option. If your order has not updated with tracking information please do not panic, it is very likely en route but the carrier has failed to update the package information. If your package has not been delivered within 2 weeks (14 days) of shipping, we will consider it lost and refund the items. Please continue to reference the order tracking information; we are not able to provide additional information than what you see on your end.
Shipping Policies
SHIPPING DELAYS DURING COVID-19:
Due to the current pandemic, we are noticing carrier delays with the USPS PRIORITY SHIPPING option. If your order has not updated with tracking information please do not panic, it is very likely en route but the carrier has failed to update the package information. If your package has not been delivered within 2 weeks (14 days) of shipping, we will consider it lost and refund the items. Please continue to reference the order tracking information; we are not able to provide additional information than what you see on your end.
SHIPPING POLICIES
We pack and ship orders Mondays, Tuesdays and Wednesdays on a first come first serve basis. We do not ship anything on Friday or Saturday, nor long holiday weekends. We don't want your plants sitting around waiting in a box!
DOMESTIC SHIPMENTS: Most Everything larger than a 3" pot will be shipped bare root unless otherwise requested. If you want your plant shipped potted, you must message us because your shipping cost will be higher. Not all plants can be shipped in soil - it depends on your location. You should receive an email notification with tracking info as soon as your plant ships. We use USPS priority 2-3 day shipping.
ALL CUSTOMERS! It is up to the customer to monitor the weather. If it is freezing in your area, please wait to order your plants. Most of the plants sold here are not hardy and will perish in cold temps.
If you are not happy with your plants, MESSAGE ME FIRST! I can usually work with you. However, we must be notified about plants in poor condition 24 hours after you have received them. Please send a photo of the damaged plant, and the shipping package (if damaged).
LOST/STOLEN PACKAGES:
Packages marked as delivered by carrier, but are not received are the customer's responsibility to track. Paradise Found Nursery is not liable for packages once they are delivered by the carrier. If your item has been lost or stolen after delivery please contact your local post office or visit the links provided below as we are not able to track the parcel down on our end.
File a claim https://www.usps.com/help/claims.htm
Track your package https://www.usps.com/manage/welcome.htm
Not all of the plants are easy to grow and we cannot guarantee your success as a grower. However, we are here to help wherever we can and are always happy to give advice (it's free)!
Paradise Found Nursery
The source for rare, succulent perennial cactus and succulents for sale online! We also sell easy beginner succulents and cacti. Our succulent and cactus plants are for sale in Sarasota, Florida, but we ship plants all over the country. Aside from well known desert plants like agaves, opuntia cacti, Golden Barrel cacti, & aloes, we also sell many rare and critically endangered succulent plants from Madagascar and Socotra. We also grow Desert Roses (adeniums) of all species, as well as many other rare and exciting caudiciforms (caudex forming plants).
ALL PHOTOS ARE PROPERTY OF PARADISE FOUND NURSERY AND MAY NOT BE USED WITHOUT PRIOR PERMISSION FROM US. THANK YOU
Our nursery is open by appointment only.
DUE TO COVID 19 , WE HAVE TEMPORARILY SUSPENDED APPOINTMENTS.
Our family lives on site and we decided it is not worth the risk for now. Hopefully things will get back to normal soon!
Email:
support@paradisefoundnursery.com
FAQ
1. Do you ship outside the US?
No, currently we only ship to US and territories.
2. I placed an order Thursday - Sunday and still haven't gotten a tracking number, have you forgotten me?
No, we ship Monday through Wednesday (and Thursday to the Southeast region) so that packages do not sit in a warehouse over the weekend.
3. Can I request individual photos of the plant I'm going to receive?
I'm sorry, I can't do individual pictures for listings with multiple plants in inventory. There's only one of me!
4. My tree arrived with all the leaves wilted/crispy/falling off - do I panic?
Definitely NOT!!!! Don't panic - this is a very normal and efficient reaction from the plant after being removed from its cozy pot, wrapped up and stuck in a dark box for a few days. You'd probably look miserable, too. However, after IMMEDIATELY potting up the plant, watering it and letting it rest in the shade, you will see bright, new green growth in a few weeks max. If this is not something you're comfortable with, please do not order trees.
5. Do you do wholesale?
No, we do not have the inventory to effectively wholesale any plants.
6. I'm in the area today. I stopped by, but your gate is closed. What are your hours?
We are NOT open to the public. Before COVID, we were happily accepting appointments. However, we decided to suspend them. We are raising our children here and feel an obligation to protect our employees as well. We will post an update about reinstating appointments after the COVID risk has been resolved!
7. I've been calling and texting and emailing and no one has answered yet - what's the deal?
Currently, I am the only one who handles all correspondence across all social media, telephone, texting and email. I also do all the horticulture, order processing, inventory, child rearing, elephant training, trapeze stunts and squirrel wrangling in this outfit. Have patience - this is not Amazon...this is small business!
8. Do you use pesticides?
On the rare occasion we have an invasive species that is dangerous to the native flora and fauna here, we will use chemical pesticides. However, we do NOT spray preventatively with dangerous things like neonicitinoides and other harmful pesticides. We expect to see aphids/mealies etc in the spring and fall and we deal with them using mechanical removal or organic sprays such as oils or soaps. But most often, we just wait for the troops to arrive, and enjoy watching the ladybugs, trash bugs, or my personal favorites - lacewings - consume the little pests by the thousands. If we sprayed chemicals, this balance would be interrupted. Despite our vigilance in inspecting your plants before packing, an aphid or mealy might slip through the cracks. It's a perfectly natural pest and fodder for the awesome predators out there!
9. I didn't/was unable to add a heat pack to my order, what do I do?
If you were unable to add a heat pack to your order and need one added, please text 540-229-1997 with your order number and that you need a heat pack. We are unable to predict the weather where your plant will be going, if temperatures across the country will be under 40F, we recommend adding a heat pack to your order.
10. My plant arrived damaged/DOA, help!
If you received a damaged plant, please email or message us with multiple photos of the plant detailing the damage. If this damage was a result of a crushed box, please provide photos of the box as well so we can submit these with a claim online. If you did not add a heat pack to your order, we will be unable to refund your purchase.
11. I didn't receive ____, help help!
If you received an incorrect order, please email or message us with photos of the plants received and let us know what is missing.
12. My package is lost in the mail, where is it?
If your package is lost in transit for more than 5 days, please email or message us with your order number. We will investigate on our end and begin with a missing mail request, then move onto a claim if they are unable to locate the package.
13. My package was marked as delivered but I don't have it!
Please check with your neighbors to see if it was delivered to an incorrect address. If they don't have it and you don't have it, please check with your local Post Office. Be sure to provide them with your tracking number so they are more easily able to locate your package!
14. I'm blown away! How do I leave a review?
If you want to let the world know what an amazing job we did, please write us a review either on our Facebook Page or on Google! If you've had an issue with a shipment from us, please let us work with you to resolve it before writing a review.