Shipping and Return Policy
SHIPPING DELAYS DURING COVID-19:
Due to the current pandemic, we are noticing carrier delays with the USPS PRIORITY SHIPPING and UPS Ground options. If your order has not updated with tracking information please do not panic, it is very likely en-route but the carrier has failed to update the package information. If your package has not been delivered within 2 weeks (14 days) of shipping, we will consider it lost and refund the items. Please continue to reference the order tracking information; we are not able to provide additional information than what you see on your end.
We pack and ship orders Mondays, Tuesdays, and Wednesdays on a first come first serve basis. We do not ship anything on Friday or Saturday, nor long holiday weekends. We don't want your plants sitting around waiting in a box!
DOMESTIC SHIPMENTS: Most Everything larger than a 3" pot will be shipped bare root unless otherwise requested. If you want your plant shipped potted, you must message us because your shipping cost will be higher. Not all plants can be shipped in soil - it depends on your location. You should receive an email notification with tracking info as soon as your plant ships. We use USPS Priority 2-3 day shipping and UPS Ground.
NOTICE TO ALL CUSTOMERS: It is up to the customer to monitor the weather. If it is freezing in your area, please wait to order your plants. Most of the plants sold here are not hardy and will perish in cold temps. We recommend waiting to order until temps are above 40-50F or adding a heat pack to your order. If a heat pack is added and your plants receive cold damage, we will be able to refund or replace the plants.
If you are not happy with your plants, MESSAGE US FIRST! You can reach us by the chat system on the website, Facebook, Instagram, and email, all linked in our Contact Information. I can usually work with you to find a solution that works for you and me. However, we must be notified about plants in poor condition 7 days after you have received them. Please send a photo of the damaged plant, and the shipping package (if damaged).
Packages marked as delivered by carrier, but are not received are the customer's responsibility to track. Paradise Found Nursery is not liable for packages once they are delivered by the carrier. Check with your neighbors, sometimes USPS can accidentally deliver to the wrong address. If your item has been lost or stolen after delivery please contact your local post office or visit the links provided below as we are not able to track the parcel down on our end.
- File a claim https://www.usps.com/help/claims.htm
- Track your package https://www.usps.com/manage/welcome.htm
Not all of the plants are easy to grow and we cannot guarantee your success as a grower. However, we are here to help wherever we can and are always happy to give advice (it's free)! If a plant has been in your care for longer than a week (7 days) we are unable to provide refunds or replacements.
HOYA RETURN POLICY This return policy applies to Hoya plants ONLY. All sales on Hoyas are final; we can no longer accept returns and will not issue refunds unless the plant is dead on arrival. If the plant is dead on arrival, please submit a photograph of the dead plant still in its original wrapping by email to email@example.com within 24 hours of the delivery date noted on the tracking details. Upon receipt of the photograph, a full refund will be issued. If a plant is either missing or the incorrect plant was received, please notify us by email within 7 days of receipt and you will either be refunded or the correct plant will be sent to you at no charge. All Hoyas offered for sale are currently growing in 6‚ hanging baskets unless otherwise noted. The actual size of the plant may vary unless specified that photo is of exact plant offered for sale.
TREE SHIPPING REMINDERS Congrats on your new tree! When the weather starts to cool off in winter, your plant may have either dropped leaves in shipment or will be dropping leaves soon. This is just your tree going dormant and is completely normal and expected! Your new tree is NOT dead! Pot it up in a 70/30 soil and perlite mix. Keep it potted, in a warm, shady area, and water once every two weeks. The soil must be allowed to dry out completely between waterings while dormant. Once springtime rolls around, you can increase your watering to once a week when you begin seeing leaves! Then you can move it into a sunnier spot and feed with Osmocote Plus! Enjoy your new tree and let us know if you have questions that aren’t covered here!